Delivery Information
*During bank holiday weekends, delays may be experienced
*During periods of bad weather delays can also be experienced
UK Delivery Information:
WE DO NOT SHIP OUT AT THE WEEKENDS
We dispatch all orders as quickly as possible, typically 1 working day(s)(Working days are Mon-Fri) depending on order volumes (We do our best to achieve the following, orders placed by 11am = same day dispatch Mon-Fri) using Royal Mail services for lower weight and Other National couriers for higher weights in order to keep Postage & Packaging (P&P) costs competitive.
All order Postage costs are calculated at checkout according to the combined weight of your items.
Please note during bank holidays and/or industrial actions services may experience delays.
Standard Prices (up to 2kg):
UK ONLY: £3.95 (Royal Mail 48 Tracked Service, Delivery aim 3-4 working days, Remember to include 1-2 working days Dispatch on top of this)
DPD Next Working Day
UK MAINLAND ONLY: £5.95 (Delivery Next WORKING Day from dispatch day by DPD to UK Mainland, Northern Ireland and Scottish Highland & Islands are a 2-3day service on Royal Mail 24 Tracked, please see below regarding Highlands & Islands routes) - PLEASE NOTE NEXT WORKING DAY, there are no weekend DPD deliveries on our service. Friday dispatched DPD/Courier Orders will be delivered Monday. - This service provides step by step tracking.
HIGHLANDS & ISLANDS: We do not upcharge on these routes, however we do get upcharged by couriers; greatly. We do our best to keep it equal for all our customers. Depending on shipping cost, we may choose DPD or RoyalMail 24 for this route - both have a 2-3 delivery aim from the day of dispatch. Example, dispatched Monday, arriving Wednesday with you.
Highlands/Islands Postcodes:
AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, GY9,
HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48,
PH30-31, PH34-44, PH49-99, ZE (ALL)
NORTHERN IRELAND: We charge £3.95 until 2kg via Royal Mail. After 2kg the price is £6.95 due to courier upcharges. We advise any NI customer that delivery will likely be by RM24 or 48 Tracked (Royal Mail), which has a delivery aim of 3-4 working days post dispatch. During strike action significant delays can be expected.
IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE DETAILS ARE ACCURATE WHEN FILLING OUT DELIVERY ADDRESS INFORMATION - WE CAN ONLY DELIVER TO THE ADDRESS STATED IN YOUR ORDER
ALL DELIVERIES ARE MON-FRI, NONE AT WEEKEND.
WE DO NOT DISPATCH/SHIP ORDERS AT THE WEEKEND EITHER.
International Shipping
We currently ship to USA, CAN, AUS, NZ, IRE and SA (if your country is not listed please contact us for shipments).All orders are dispatched with RoyalMail in the United Kingdom and processed by local carriers in your destination country.
Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country's government.
If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.
Returns
As our items are perishable goods, we do not accept returns.
Missing Items/Damaged Parcels
Missing items or damaged goods must be reported within 72 hours of receipt (from point of delivery via your tracking ID), to report a missing item please contact our customer services at info@sweetpunkz.com - beyond the notice period, we take no liability for missing items not reported. Please be ready to support any damage claims with picture proof when claiming.
Collections / Pickups
Currently unable to provide pickup/collection on any order.
Please note we do not have a walk-in shop.